Accessibility

At Zorg en Zekerheid, we take care of each other. We believe it is important that everyone can easily make use of our website and app. That includes people with a visual or other impairment. This makes it easy to apply for health insurance and arrange insurance matters. That is why we are constantly working on improvements to our website and app. These make sure that they are and remain as accessible as possible.

This is how we make our digital information accessible

When we created the website and app, we took many things into account:

you can increase the font size on our website to up to 200%
you can have our website read to you by a screen reader
we use easy-to-read fonts
we use headings and subheadings so that you can scan the text properly
we write in language that is easy to understand (language level B1) and use short sentences
we subtitle our videos and offer transcripts

We keep our digital information accessible by:

updating and maintaining our knowledge
testing for accessibility when improving and expanding our website and app
checking content for accessibility ahead of publication
uploading accessible new PDFs and replacing outdated PDFs (step by step)

Investigation reports about Zorg en Zekerheid

In 2025 and 2026, an independent company tested our website and app. The company used the Web Content Accessibility Guidelines (WCAG) 2.1 AA for this. These are the international guidelines for digital accessibility. We meet most of these guidelines. That makes us very happy! We are working hard on improvements in areas where we do not yet meet the guidelines. We always check the guidelines before we develop our website and app further.

In the WCAG investigation reports (in Dutch), you can see which parts of our website and app have been tested:

Do you have a question or is there a problem?

Have you come across something that does not work well? Contact us by using the contact form or call us on 071 – 582 58 25. We will be happy to help you find suitable alternatives.